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Marble Surface

Terms & Conditions

Terms & Conditions

We reserve the right to change these Terms and Conditions at any time. This does not affect your statutory rights.


Over 18s ONLY

We do not treat under 18s. We can consult under 18s with a legal parent or guardian present. Lucy Millar-Hume is DBS checked is registered with the government annual DBS update service.

Your Privacy

LA Face Consultants are registered with the Information Commissioners Office and will only use your information in line with General Data Protection Regulation. Your personal details are never passed on to third parties. Photographs are taken at consultation and evaluation times for medicolegal purposes. Photographs appearing on LA Face Consultants' social media pages or teaching slides are uploaded with express permission for this purpose. Your photos are otherwise kept private and confidential at all times.


Our prices are subject to change without notice. Consultations and Reviews are free of charge. Treatment is non-refundable. Any discounts and/or offers cannot be used in conjunction with each other. Gift Vouchers have no cash value in exchange and must be used within 12 months of purchase. Cash or Debit/Credit Card payments accepted. 


We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance with the Cancellations Policy.

Cancellations Policy

To cancel or change an appointment, a minimum of 24 hours notice is required or a 50% charge may be implemented. Appointments missed may be charged at full price. If we have to cancel an appointment we will endeavor to contact the customer as soon as possible to re-arrange.

Complaints Policy

 If you have a complaint about anything please put it in writing to or call direct on 07436  771226. We take complaints seriously and will respond to a complaint within 48 hours. We will endeavor to rectify concerns as soon as possible. We love to receive feedback so anything positive or negative is appreciated. 


Treatment Courses

All courses must be paid in full at the time of booking and completed within 6 months. Courses booked and paid for are non-refundable except for medical reasons where treatments are still outstanding. Missed appointments may result in treatments deducted from your course.


Training & Consultancy

Training must be paid in full at the time of booking. Training booked and paid for is non-refundable except for medical reasons. Missed training could result in payment forfeited. Consultancy services are non-refundable and must be paid for in full upon booking.

Skincare Products

See T&Cs under individual products through the online shop


Cookie Policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy. You can at any time change or withdraw your consent from the Cookie Declaration on our website. Your consent applies to the following domains: and


Your current state: Consent accepted. See below to manage your consent.


What are cookies ?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.


How do we use cookies ?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.


What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: TThese are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.


The below list details the cookies used in our website.




This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".


The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".


This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.


This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".


This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".



The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.


How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit,

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